Customer Service

Contact via Whatsapp or Facetime

If your AXIWI equipment does not work, we offer the option to contact us in the first instance via video calling. It often turns out that we can immediately solve the problem remotely. You do not need to schedule an appointment for video calling. In the unlikely event that we have missed you, we will call you back asap.

You can make video calls with us via WhatsApp or Facetime. For Whatsapp you can contact the following telephone numbers: + 316 14 16 45 02.

Facetime can be done via: + 316 14 16 45 02.

You can contact us via WhatsApp or Facetime during office hours between 8:30 – 12:30 and 13:30 and 17:00.

Quotation

If you know which communication systems you want to rent or buy, please contact us by email or via the contact form to request a quotation. If you don’t know what kind of communication system you need, please contact our Customer Service, they’re happy to advise you on the communication system that fits your needs and what costs go with it.

Ordering

After you’ve received our quotation, you can proceed to order the products. You do this by agreeing to an email with the quotation. Read on these pages how the entire process works at Axitour Communication Systems.

Ordering from abroad

Ordering from abroad is no problem. We provide communication systems all over the globe. You can send a request for quotation and/or an order by email. To determine the shipping costs, please include the delivery address.

Paying

Private

Individuals pay us before we will ship the products. All necessary information about Axitour Communication Systems can be found on the quotation. Think of bank details, Chamber of Commerce number and other relevant information. Once the money is on the account of Axitour, we will send the products asap.

Business

Companies can postpay Axitour with a period of 30 days.

Method of payment

In order to make it as easy as possible, you can pay in several ways:

• Transfer

For this, you can find the information on the quotation

• Pay with a cash card in our showroom
• PayPal

If you want to pay with PayPal, please indicate this in the request for quotation. For a PayPal transaction, we charge a 3% fee on the transaction amount. These costs will be included in the quotation.

Return and repair form

From experience, we know that our products are usually not defective, but are not set, connected or installed properly. We advise you to read the operating manual again. If that fails, you can contact our Customer Service. They can help you with your product or a possible return shipping of the product.

If a product needs to be repaired, we ask you to fill in the form below, so that we can help you as well as possible with the repair.

• Return for repair form

Return Shipping

From experience, we know that our products are usually not defective, but are not set, connected or installed properly. We advise you again to read the operating manual. If that fails, you can contact our Customer Service. They can help you with your product or a possible return shipping of the product. A return can always be send to the following address:

Axitour Communication Solutions
Fennaweg 39
2991 ZA, THE NETHERLANDS, Barendrecht

Return Shipping for rented products

We sent rented communication systems always in a Axitour case. At rental, we ask you to send back our systems always in the same case. In this way, we are assured that our communication systems are always send protected.

Showroom

We would also like to advise you on your choice in our showroom based in Barendrecht. The address and mailing address is:

Fennaweg 39
2991 ZA, THE NETHERLANDS, Barendrecht

If you want to come along, please make an appointment by telephone in advance.

Hours: Monday till Friday open from 8:15 AM till 5:15 PM